Orders, Shipping & Tracking
How do I palce an order?
Simply browse our website, add your desired items to the cart, proceed to checkout, and complete the payment process. Once your order is placed, you will receive a confirmation email.
Can I modify or cancel my order?
If your order hasn’t been shipped yet, please reach out to our customer service team as soon as possible. Once the order has been shipped, we can no longer make changes or cancellations.
I didn’t receive an order confirmation email. What should I do?
Check your spam or promotions folder. If it’s not there, contact our customer service team, and we’ll help confirm your order status.
Do you offer customization?
How long does shipping take?
Standard shipping usually takes3–7 business days, while expedited shipping is delivered within1–3 business days(depending on the destination). Customized items may require additional processing time
What are the shipping costs?
- Shipping fees vary depending on your location and selected shipping method. Many orders qualify for free shipping when they exceed a specific amount (e.g., $50 or $100).
How do I track my order?
- Once your order has been shipped, you’ll receive an email with a tracking number. Use this number to monitor the status of your package in real-time.
What if my package is delayed or lost?
If your order hasn’t arrived by the estimated delivery date, please get in touch with us. We’ll work with the carrier to resolve the issue and ensure your satisfaction.
Jewelry Care
Can I wear my jewellery every day?
Yes, you can wear our jewelry every day, but it depends on the type of jewelry and how you care for it. However,avoid wearing in some activities, like swimming, cleaning/cooking,exercising and showering.
How often should I clean my jewellery?
The frequency of cleaning your jewelry depends on how often you wear it and the type of material.For pieces worn daily, such as rings or bracelets, you might want to clean them more frequently to remove dirt and oils that can accumulate.
What’s the best way to clean gold jewellery?
What’s the best way to clean silver jewellery?
The best way to clean silver jewelry is to soak it in a mixture of warm water and mild dish soap, gently scrub with a soft cloth or toothbrush, rinse thoroughly, and dry with a lint-free cloth.
How should I store my jewellery?
Store your jewellery in a cool, dry place, preferably in a soft pouch or jewellery box with separate compartments to avoid scratching or tangling. Keeping your pieces away from humidity will help prevent tarnishing.