1. You have the right to apply for a return or exchange within 30 days from the date you receive the product. Please ensure that you submit the return or exchange application within this period; otherwise, it will not be accepted.

2. Custom - made products, special - price products, and products marked as "non - returnable and non - exchangeable" do not apply to this return and exchange policy. However, if there are quality issues with the products, we will provide solutions in accordance with relevant laws and regulations.

1. The returned product must maintain its original packaging intact, including but not limited to the jewelry box, dust bag, instruction manual, warranty card, and all accessories and gifts. Moreover, the product should have no obvious signs of use, no damage, no deformation, no fading, and other situations that affect secondary sales.

2. The exchanged product needs to meet the same conditions as the returned product, and the product you apply for exchange must be in stock for replacement.

1.Application: Please log in to our independent website, find the order that needs to be returned or exchanged in "My Orders", click the "Apply for Return/Exchange" button, fill in relevant information according to the system prompts, including the reason for return or exchange, description of product problems, etc., and upload product photos (if necessary). After submitting the application, we will review your application within SEVEN/7 working days.

2.Review: Our customer service team will review your return and exchange application. If the application meets the conditions, we will notify you of the approval via email or text message and provide the return address and relevant return instructions. If the application does not meet the conditions, we will also communicate with you in a timely manner, explain the reasons, and provide solutions.

3.Return: After receiving the approval notice, please return the product to the designated address according to the return instructions. Be sure to choose a courier service with logistics tracking information and keep the courier waybill number and the sending receipt properly. After the product is returned, we will inspect it within SEVEN/7 working days after receiving the product.

4.Refund/Exchange: If the returned product passes the inspection, we will process the refund within SEVEN/7 working days. The refund will be returned to the account you used for payment. If you apply for an exchange, we will send out the exchanged product within SEVEN/7 working days after the inspection is qualified.

1.Return: If the return is due to product quality issues, we will bear the round - trip freight; if the return is due to your personal reasons (such as dislike, inappropriate size, etc.), you will bear the return freight by yourself.

2.Exchange: If the exchange is due to product quality issues, we will bear the round - trip freight; if the exchange is due to your personal reasons, you need to bear the return freight, and we will bear the re - delivery freight for you.

1. Please check the product promptly after receiving it. If you find any quality problems with the product, please apply for a return or exchange as soon as possible within the return and exchange period to avoid affecting your rights and interests.

2. If you have any questions or need help regarding the return and exchange policy, please feel free to contact our customer service team. Our customer service email address is info@calliorajewelry.com, the customer service phone number is [phone number], and the customer service working hours are Monday to Saturday: 10am – 7pm Sunday: 10am – 6pm

If you have any questions about our return and exchange policy, please feel free to contact our customer service team:

• Email: info@calliorajewelry.com
• Online Chat: 

We reserve the right to update this policy at any time. The updated policy will be posted on our website.